Coinbase users panic and anger after 2FA reset notification sent in error
Coinbase users panic and anger after 2FA reset notification sent in error Coinbase users panic and anger after 2FA reset notification sent in error

The Coinbase exchange sent an email to 125,000 users notifying them that their two-factor authentication settings had been changed. The thing is, the email went out by mistake.

A mistake that cost a lot of nerves

Customers of leading US cryptocurrency exchange Coinbase spent the weekend in a panic after the exchange mistakenly sent them an email telling them that their two-factor authentication (2FA) settings had been changed.

On August 27, Coinbase accidentally sent an email to 125,000 of its customers, causing them to fear losing their funds and leaving the exchange with the proverbial “dry eye” in the comments.

On August 29, Coinbase apologized for the incident on Twitter, stating:

“We are focused on building trust and security in the cryptocurrency community to make the open financial system we all desire a reality. We recognize that issues like this can damage that trust.”

Despite Coinbase’s apology, many of its users reported taking specific actions in response to the email. They feared that their accounts had been attacked by hackers, resulting in security breaches and funds being liquidated on the market.

Comments on the exchange’s social media also suggest that many customers were unable to access the Coinbase app for several days after the incident.

Controversy over Coinbase support behavior | $100 in BTC for those affected

“We will continue to work to regain the trust of each of our customers affected by these notifications,” Coinbase added.

The company also announced that it will donate $100 worth of bitcoins to some users affected by the incident.

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The exchange published its apology on the r/Coinbase subreddit on August 30, following mixed reactions from customers.

Redditor “CoCraic_PNW” stated that he had not yet received the promised $100, despite having received the 2FA message on both Coinbase and Coinbase pro. He announced that one way or another he intends to move his assets to another exchange.

“Leagance,” however, praised the company for promptly offering compensation for his mistake:

“I just received my $100. Thanks to Coinbase. Regardless of the situation, it was nice to know how quickly and easily they were able to block my account if there was any change to 2FA.”

The incident occurred just days after it was announced

that their accounts of thousands of Coinbase customers had been hacked and emptied of funds.

According to a story

published by CNBC on August 24, Coinbase users were said to have claimed that Coinbase support did not respond to requests for help regarding the alleged incident.

“Interviews with Coinbase customers across the country and a review of thousands of complaints reveal a pattern of account takeovers in which users see money suddenly disappear from their account, and then poor customer service from Coinbase makes those users feel angry, left alone,”

CNBC wrote.

Earlier this month, Coinbase announced

the launch of a new support phone line for customers who believe their account has been hacked. = 728 ) betterads_el_width = [“728”, “90”]; else if ( betterads_el_width >= 468 ) betterads_el_width = [“468”, “60”]; else if ( betterads_el_width >= 336 ) betterads_el_width = [“336”, “280”]; else if ( betterads_el_width >= 300 ) betterads_el_width = [“300”, “250”]; else if ( betterads_el_width >= 250 ) betterads_el_width = [“250”, “250”]; else if ( betterads_el_width >= 200 ) betterads_el_width = [“200”, “200”]; else if ( betterads_el_width >= 180 ) betterads_el_width = [“180”, “150”]; if ( betterads_screen_width >= 1140 ) { document.getElementById(‘sanzydwxt-192260-129109847-place’).innerHTML = ”; (adsbygoogle = window.adsbygoogle || []).push({});}else if ( betterads_screen_width >= 1019 && betterads_screen_width < 1140 ) { document.getElementById(‘sanzydwxt-192260-129109847-place’).innerHTML = ”; (adsbygoogle = window.adsbygoogle || []).push({});}else if ( betterads_screen_width >= 768 && betterads_screen_width < 1019 ) { document.getElementById(‘sanzydwxt-192260-129109847-place’).innerHTML = ”; (adsbygoogle = window.adsbygoogle || []).push({});}else if ( betterads_screen_width < 768 ) { document.getElementById(‘sanzydwxt-192260-129109847-place’).innerHTML = ”; (adsbygoogle = window.adsbygoogle || []).push({});}]]>

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